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Maintenance & Support Agency

Yes. We begin with a technical audit, then take over maintenance with clear scope and guidelines.

Security updates, performance optimisation, bug fixes, CMS updates, backups, and priority support.

That’s exactly what our ad-hoc hourly support is designed for.

Yes. We coordinate directly with hosting providers or recommend reliable hosting solutions if needed.

Absolutely. From WordPress to fully custom platforms, our team is equipped to support them all.

At minimum: software updates (WordPress core, plugins, themes, PHP version), security monitoring, daily backups, uptime checks, and fixing anything that breaks. Beyond that, ongoing maintenance includes performance monitoring (page speed, Core Web Vitals), content updates, form and functionality testing, and periodic reviews of whether the site is still doing its job. The sites that keep ranking and converting years after launch are the ones getting this work done monthly, not the ones sitting untouched since the day they went live.

Monthly is the baseline for a business website. WordPress alone releases major updates several times a year, and plugins update more frequently than that. Security patches can’t wait — a known vulnerability left unpatched for even a few weeks is how most sites get compromised. Beyond the technical layer, content should be reviewed quarterly at minimum to catch outdated information, broken links, and pages that have dropped in search performance.

Three things, roughly in this order. First, it slows down — outdated plugins, unoptimised databases, and accumulated overhead degrade performance over time. Second, it becomes vulnerable — WordPress is the most targeted CMS on the internet, and an unpatched plugin is the most common entry point. Third, it breaks — a major WordPress or PHP update eventually conflicts with something that hasn’t been updated, and the site goes down or displays errors. We’ve inherited sites where all three happened at once, and the cost of recovery was several times what ongoing maintenance would have been.

It depends on the scope. A basic maintenance plan covering updates, backups, security monitoring, and small content changes typically runs AED 500–1,500/month. More comprehensive plans that include performance optimisation, SEO monitoring, hosting management, and design changes cost more. The relevant comparison isn’t the monthly cost — it’s the cost of a site going down for a day, or a security breach that leaks customer data, or a slow site losing 53% of its mobile visitors because nobody was watching the Core Web Vitals.

You can handle basic content updates — changing a phone number, adding a blog post, swapping an image. The technical layer is where it gets risky. Updating plugins without testing on a staging site first, running PHP upgrades without checking compatibility, or attempting security fixes without knowing what you’re looking at can take a working site offline. The businesses that handle their own maintenance successfully are the ones with a developer on staff. Everyone else is better off with a maintenance partner who catches problems before they become emergencies.

No. Maintenance keeps your current site healthy, fast, and secure. A redesign rebuilds the site — new layout, new structure, often new content. Maintenance extends the life of a good site. Redesign is what happens when the site has been outgrown, or when maintenance was neglected so long that fixing it costs more than starting fresh. A well-maintained site typically needs a full redesign every three to five years. A neglected one needs it much sooner.

Yes. A significant portion of our maintenance clients came to us with sites built by another agency or a freelancer — sometimes because the original builder disappeared, sometimes because the site was never properly set up for ongoing care. We start with an audit to understand what we’re working with — hosting setup, plugin stack, security status, performance baseline — and then build the maintenance plan around what the site actually needs rather than a one-size-fits-all package.